FAQs

Pehnache is a clothing brand for people who like their clothes to have a little personality. Our designs are inspired by humour, culture, pop culture, Bollywood, internet chaos, nostalgia, and the everyday experiences we all relate to.
Wear your personality. Literally.

We currently ship across India only. International shipping is not available at the moment.

Because our products are made especially for you through a print-on-demand process, orders generally take 7–9 business days for production and processing. Once dispatched, delivery usually takes another 3–7 business days.

So, you can generally expect your order within approximately 10–16 business days from the date of purchase. Please note that Sundays and public holidays are not counted as business days.

Yes. There are no additional shipping charges at checkout. Shipping costs are included in the displayed product price.

Once your order has been dispatched, we'll send tracking information to the contact details provided when you placed your order. You can use the tracking information to follow your shipment until delivery.

Contact us at support@pehnache.com as soon as possible. We'll try to accommodate the change, but it may not be possible once your order has entered production or has been dispatched.

Eligible products can be returned or exchanged within 3 days from the date of delivery.

The product must be:

• Unused and unworn
• Unwashed
• Free from fragrance, stains, marks, or other signs of use
• Returned with all original tags attached
• Returned in its original packaging, wherever applicable
• In the same condition in which it was received

Yes. Eligible products can be exchanged for a different size of the same product, subject to availability. Another eligible variant may also be possible where applicable.

Please note that an exchange request does not guarantee availability of your preferred size or variant.

For products that are eligible for returns, you may request a return within the 3-day return window, provided the product meets all return conditions.

However, products specifically marked as Final Sale, Special Sale – No Returns/Exchanges, or Clearance cannot be returned or exchanged due to change of mind, incorrect size selection, fit preference, colour preference, or other customer-related reasons.

Please contact us within 24 hours of delivery if you receive:

• A damaged product
• A defective product
• The wrong product
• The wrong size or variant due to an error on our part

Please include your order number, clear photographs/videos of the product, photographs of the packaging and shipping label, and a brief description of the issue.

Once verified, we may provide a replacement, exchange, or refund, as applicable.

Once your returned product reaches us, it will undergo a quality check. After the return is approved, your refund will be initiated within 2–3 business days.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or payment service provider.

Email us at support@pehnache.com with:

• Order number
• Product(s) you want to return/exchange
• Reason for return/exchange
• Photos/videos, if the product is damaged, defective, or incorrect

Our team will review your request and share the next steps.

Orders can be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled through the cancellation process and will instead be subject to the applicable return/exchange or RTO provisions.