Refund policy

Last updated: 26 August, 2026

At Pehnache, we want you to love what you wear. If you are not completely satisfied with your purchase, you may request a return or exchange in accordance with the terms below.

Please read this policy carefully before placing your order.

1. Return & Exchange Window

We accept return and exchange requests within 3 days from the date of delivery of your order.

To be eligible for a return or exchange, the product must:

  • Be unused and unworn.
  • Be unwashed and free from any fragrance, stains, marks, or other signs of use.
  • Have all original tags attached.
  • Be returned in its original packaging, wherever applicable.
  • Be in the same condition in which it was received.

Products that do not meet these conditions may be rejected and returned to the customer.

2. Exchanges

We offer exchanges for eligible products, subject to availability.

You may request an exchange for:

  • A different size of the same product, or
  • Another eligible variant, where applicable.

If the requested size or variant is unavailable, Pehnache may offer an alternative resolution, such as store credit or a refund, as applicable.

Please note that an exchange request does not guarantee availability of your preferred size, variant, or product.

3. Returns & Refunds

Eligible products may be returned within 3 days from the date of delivery.

Once your returned product reaches us, it will undergo a quality check. Refunds will be processed only after the returned product has been received and approved by our team.

For approved returns, the refund will be issued to the original payment method, wherever technically possible.

For Cash on Delivery (COD) orders, refunds may be processed through the payment method/details communicated by Pehnache after the return has been approved.

Actual return shipping charges applicable to the return will be borne by the customer and deducted from the refundable amount, where applicable.

4. Products That Cannot Be Returned or Exchanged

Returns and exchanges will not be accepted for products that:

  • Have been worn, washed, altered, damaged, stained, or otherwise used.
  • Have missing or removed tags.
  • Are returned without original packaging, wherever applicable.
  • Show signs of deodorant, perfume, makeup, food, or other stains.
  • Have been damaged after delivery due to customer handling.
  • Are returned after the applicable 3-day return/exchange window.
  • Are explicitly marked as Final Sale / Special Sale – No Returns or Exchanges / Clearance at the time of purchase.

5. Special Sale & Final Sale Products

Products explicitly marked as “Final Sale,” “Special Sale – No Returns/Exchanges,” “Clearance,” or otherwise identified as non-returnable at the time of purchase are not eligible for return or exchange due to:

  • Change of mind
  • Incorrect size selection
  • Fit preference
  • Colour preference
  • Change of preference
  • Any other customer-related reason

The final-sale status will be clearly communicated on the relevant product page, promotional material, or at the time of purchase.

However, this exclusion does not apply to products that are defective, damaged, incorrectly shipped, or materially not as described.

Such issues must be reported to Pehnache within 24 hours of delivery, along with the required photographs/videos, and will be assessed in accordance with the defective, damaged, or incorrect product provisions of this policy.

Important distinction

A product being discounted or purchased during a promotion does not automatically make it final sale.

Unless a product is specifically identified as Final Sale / No Returns or Exchanges, the standard Pehnache return and exchange policy will apply.

6. Bundle Orders

Products purchased as part of a bundle, combo, or multi-item offer must be returned or exchanged as a complete bundle.

Individual T-shirts or other products purchased as part of a bundle cannot be returned or exchanged separately.

For example, if a customer purchases a 3-T-shirt bundle, all 3 T-shirts must be returned together for a return or exchanged together for an exchange.

Partial returns or exchanges of individual items from a bundle will not be accepted.

Defective or Incorrect Item Within a Bundle

If an individual item within a bundle is damaged, defective, or incorrectly shipped by Pehnache, the customer must report the issue within 24 hours of delivery, along with clear photographs/videos of the product and packaging.

In such cases, Pehnache will assess the issue and, where the claim is approved, arrange an appropriate replacement or refund for the affected item.

7. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • The wrong product
  • The wrong size or variant due to an error on our part

you must contact us within 24 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs/videos of the product
  • Photographs of the packaging and shipping label
  • A brief description of the issue

We may request additional information to verify the issue.

If the issue is verified as an error attributable to Pehnache, we will provide an appropriate resolution, which may include a replacement, exchange, or refund, as applicable.

Issues reported after 24 hours of delivery may not be eligible for a defective, damaged, or incorrect product claim.

8. Return Shipping

For returns due to change of mind, incorrect size selection, fit preference, or other customer preferences, the customer will be responsible for the actual return shipping charges.

The applicable return shipping amount will be deducted from the refund amount, where applicable.

For products that are damaged, defective, or incorrectly shipped by Pehnache, return shipping will be borne by Pehnache where the claim is verified and approved.

9. Return to Origin (RTO)

An order may be returned to origin (RTO) due to customer-related reasons, including but not limited to:

  • Incorrect or incomplete address details.
  • Incorrect phone number or contact details.
  • Customer unavailability at the time of delivery.
  • Refusal to accept the shipment.
  • Failure to respond to the courier partner.
  • Failure to accept the shipment within the courier partner's applicable delivery period.
  • Any other circumstance attributable to the customer that prevents successful delivery.

Any order returned to origin (RTO) due to customer-related reasons will be treated as a customer-fault return.

In such cases, the customer will be responsible for the actual shipping costs incurred for both forward and return logistics.

If the order was prepaid and a refund is otherwise applicable, the actual forward and return shipping charges incurred will be deducted from the refundable order value before the refund is initiated.

For COD orders, an RTO does not create any entitlement to a refund because no payment has been collected. However, repeated refusal or failure to accept COD orders may result in Pehnache restricting or disabling COD availability for future orders.

This RTO provision does not apply where the delivery failure is attributable to Pehnache or circumstances outside the customer's control.

10. Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled through the cancellation process and will instead be subject to the applicable return/exchange or RTO provisions of this policy.

If an order has already been shipped and the customer refuses delivery or otherwise causes the shipment to become RTO, the applicable RTO provisions will apply.

11. Refund Processing

Once we receive your returned product, our team will inspect it to determine whether it meets the conditions of this policy.

Once the return has been approved following the quality check, the refund will be initiated within 2–3 business days.

The time taken for the refunded amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

Actual applicable return shipping charges will be deducted from the refund amount, where applicable.

12. How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:

Email: support@pehnache.com

Please include:

Order Number:
Product(s) you wish to return/exchange:
Reason for return/exchange:

For defective, damaged, or incorrect products, please also attach the relevant photographs/videos.

Our team will review your request and provide the next steps.

Please do not ship any product back to us without receiving return instructions from Pehnache.

13. Quality Check & Rejection of Returns

All returned products are subject to inspection.

If a returned product does not satisfy the conditions mentioned in this policy, Pehnache reserves the right to reject the return or exchange request.

In such cases, the product may be shipped back to the customer, and the customer may be responsible for the applicable shipping cost.

14. Policy Changes

Pehnache reserves the right to update or modify this Return & Refund Policy from time to time.

The updated version will be published on this page with the revised Last Updated date.