Shipping policy

Last Updated: 26 August 2026

At Pehnache, our products are made especially for you through a print-on-demand process. Because each order is produced after it is placed, please allow additional time for production before your order is shipped.

1. Shipping Within India

Pehnache currently ships across India only.

We do not currently offer international shipping.

2. Order Processing & Production

Since Pehnache follows a print-on-demand model, your order is produced after it has been placed.

Orders generally require 7–9 business days for processing and production before they are handed over to our shipping partner.

Please note that the processing time is separate from the delivery time.

Business days exclude Sundays and public holidays.

3. Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is:

3–7 business days

Therefore, the overall estimated timeline from placing your order to receiving it is approximately:

7–9 business days for production + 3–7 business days for delivery

This means customers should generally expect their order within approximately 10–16 business days from the date of purchase.

Delivery timelines may vary depending on the destination, courier service, weather conditions, holidays, and other circumstances beyond our control.

4. Shipping Charges

No additional shipping charges are applicable at checkout.

The cost of shipping is included in the displayed product price, so customers will not be charged a separate shipping fee at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive tracking information through the contact details provided at the time of placing your order.

You can use the tracking information to monitor your shipment until delivery.

We use our logistics and courier partners to ship orders across India.

6. Delivery Attempts

Please ensure that the name, complete delivery address, PIN code, and contact number provided during checkout are accurate.

Our courier partner may make multiple delivery attempts. Customers are expected to remain available or respond to the courier partner when required to facilitate delivery.

If an order cannot be delivered because of incorrect or incomplete address details, an incorrect phone number, customer unavailability, refusal to accept the shipment, failure to respond to the courier partner, or another customer-related reason, the shipment may be returned to origin (RTO).

Any applicable charges in such cases will be handled according to our Return & Refund Policy.

7. RTO (Return to Origin)

An order may be marked as Return to Origin (RTO) when it is returned to us by the courier due to customer-related reasons, including but not limited to:

  • Incorrect or incomplete address
  • Incorrect contact information
  • Customer unavailability
  • Refusal to accept the shipment
  • Failure to respond to the courier partner
  • Failure to accept the order within the courier's delivery period
  • Any other customer-related reason preventing successful delivery

For customer-fault RTOs, the customer will be responsible for the actual forward and return logistics charges incurred for the shipment.

For prepaid orders, if a refund is otherwise applicable, the applicable forward and return shipping charges will be deducted before the refund is processed.

For COD orders, no refund will be applicable where no payment was collected from the customer.

Repeated COD refusals or customer-fault RTOs may result in restrictions on future COD orders.

This provision will not apply where the delivery failure is attributable to Pehnache, the courier partner, or circumstances outside the customer's reasonable control.

8. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeline, delays may occasionally occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High order volumes
  • Natural events
  • Operational or logistical disruptions
  • Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us at support@pehnache.com and we will assist you in checking the status of your shipment.

9. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 24 hours of delivery.

Please provide your order number along with clear photographs/videos of the product and packaging so that we can investigate the issue.

Such cases will be handled in accordance with our Return & Refund Policy.

10. Changes to Delivery Address

If you need to change your delivery address after placing an order, please contact us at support@pehnache.com as soon as possible.

We will try to accommodate the request, but an address change may not be possible once the order has entered production or has been dispatched.

Customers are responsible for providing accurate delivery information at checkout.

11. Multiple Items in One Order

If an order contains multiple products, items may, where necessary, be shipped separately depending on production and fulfillment requirements.

In such cases, you may receive separate tracking information for different shipments.

12. Contact Us

If you have any questions regarding your order or shipment, please contact us:

Pehnache
Email: support@pehnache.com

We recommend keeping your order number available when contacting us so that we can assist you more quickly.