Terms of service
Last updated: 15 September 2026
Welcome to Pehnache. These Terms & Conditions govern your use of the Pehnache website and your purchase of products from us.
By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Pehnache
Pehnache is an online clothing brand offering apparel and related fashion products through our website.
Throughout these Terms, “Pehnache”, “we”, “us” or “our” refers to Pehnache. “You” or “your” refers to the person accessing our website or purchasing our products.
Our contact email is:
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to any part of the website.
- Interfere with the security or functioning of the website.
- Copy, reproduce, distribute or commercially exploit our content without permission.
- Use our website to transmit harmful code, viruses or other malicious material.
- Provide false or misleading information while placing an order.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on the website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Product availability may change without prior notice.
We reserve the right to:
- Modify product specifications.
- Discontinue products.
- Limit quantities available for purchase.
- Correct errors in product descriptions, pricing or availability.
Such changes will not affect orders that have already been accepted, except where required by law or where an obvious error has occurred.
4. Prices
All product prices displayed on our website are in Indian Rupees (INR).
Applicable taxes and other charges, including delivery charges where applicable, will be displayed during checkout.
We reserve the right to change prices at any time. However, the price applicable to an order will generally be the price displayed at the time the order is placed, subject to obvious pricing errors.
5. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to cancel or decline an order in circumstances including:
- Product unavailability.
- Incorrect product or pricing information.
- Suspected fraudulent activity.
- Incorrect or incomplete customer information.
- Technical or payment-related errors.
- Other circumstances where fulfilment is not reasonably possible.
If we cancel an order for which payment has already been received, the applicable amount will be refunded to the original payment method, subject to applicable payment-provider timelines.
6. Payments
We accept the payment methods made available during checkout.
You agree that the payment information provided by you is accurate and that you are authorized to use the selected payment method.
Payments are processed through third-party payment providers. Pehnache does not store complete payment card information on its own servers.
7. Shipping & Delivery
We currently ship orders within India.
Estimated delivery timelines are displayed on the website or communicated during the order process.
Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including:
- Weather conditions.
- Natural disasters.
- Transportation delays.
- Strikes or disruptions.
- Government restrictions.
- Incorrect delivery information.
- Courier-related delays.
You are responsible for providing an accurate shipping address and contact information.
For more information, please refer to our Shipping Policy.
8. Returns, Refunds & Exchanges
Our return, refund and exchange terms are governed by our Return & Refund Policy.
Please review that policy before placing an order.
Products must meet the applicable eligibility requirements for returns or exchanges.
We reserve the right to reject a return or exchange that does not comply with the conditions specified in our Return & Refund Policy, subject to applicable consumer laws.
9. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us at:
as soon as reasonably possible after delivery.
We may request photographs, videos or other information to help us assess the issue.
Where the issue is verified, we will provide the appropriate remedy in accordance with our policies and applicable law.
10. Intellectual Property
All content appearing on the Pehnache website, including but not limited to:
- Logos
- Brand names
- Product designs
- Graphics
- Photographs
- Illustrations
- Text
- Website design
- Videos
- Product descriptions
is owned by or licensed to Pehnache unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without our prior written permission.
11. User Content
If you submit reviews, photographs, comments, feedback or other content to Pehnache, you represent that you have the right to submit that content.
By submitting content, you grant Pehnache a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, offensive, misleading, defamatory or otherwise inappropriate.
12. Third-Party Services and Links
Our website may contain links to or integrate services operated by third parties, including payment providers, delivery partners, social media platforms and other service providers.
We are not responsible for the content, policies or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
13. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure or error-free.
We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational requirements.
14. Limitation of Liability
To the extent permitted by applicable law, Pehnache shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or products purchased through the website.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
15. Force Majeure
We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, government actions, transportation disruptions, strikes, technical failures or other events of force majeure.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
The updated version will be posted on this page with the revised “Last updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.
17. Governing Law
These Terms & Conditions shall be governed by the laws applicable in India.
Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, subject to applicable consumer protection laws.
18. Contact Us
If you have questions regarding these Terms & Conditions, you can contact us at:
Pehnache
Email: support@pehnache.com